Frequently Asked Questions
Everything you need to know about our premium home products and services.
What is the typical delivery timeframe for furniture items?
Standard furniture orders are processed within 2-3 business days. Depending on your location, delivery usually takes between 5 to 10 business days. Large or oversized items may require additional time for specialized freight handling.
Do you offer international shipping for home decor?
Currently, PDI ships exclusively within the continental United States and Canada. We are working on expanding our logistics network to support international shipping in the near future.
What is your return policy for home goods?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition. Please note that custom-made or personalized furniture pieces are final sale and cannot be returned.
Are your wood products sustainably sourced?
Yes, PDI is committed to environmental responsibility. All our wooden furniture is crafted using FSC-certified timber, ensuring that the materials come from responsibly managed forests that provide environmental, social, and economic benefits.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to our carrier's website. You can also track your status directly through your PDI account dashboard.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. For larger purchases, we also offer flexible financing options through Affirm and PayPal Credit.